FAQs

We manufacture 90% of our product range in-house at our UK manufacturing sites, all of which are accredited to GMP (Good Manufacturing Practice), BRC (British Retail Consortium) and IFS (International Featured Standard).

A small selection of our product lines is manufactured by industry-leading, audited and trusted partners. Our key products are independently tested and quality-controlled, which allows us to guarantee quality and consistency.

We keep it simple and effective – only EFSA-compliant, premium-grade ingredients, including essential vitamins and minerals and carefully selected, best-in-class flavours. No nonsense, just proven ingredients that work for you.

We keep calorie count low to support a range of routines and diets without complicating your daily intake calculations. The exact calorie counts vary by product – see the nutritional information on the package for details – but, for example, our XO Fitness Hydration Sachets are only 18 kcal per serving.

Yes, we’re constantly working to improve our current range and identify new product lines that will benefit our customers. Whether that’s new flavours or new formats for the products you love, we are always innovating. If you have an idea for a product that would fit into your daily routine, but isn’t yet available from XO Fitness, we’d love to hear from you. Reach out via our contact form or our social channels, and let’s talk.

XO Fitness Nutritional range is run by a Northern-based founder-led management team with over 20 years of industry experience in vitamins, minerals, and supplements. Owning our own sites, we are supported by an experienced non-executive team, which enables us to bring you quality supplements at affordable prices.

“Not Your Average” is our company mantra – which is why you’ll see it on every product package and across our website and socials. It’s a reminder to us to always go the extra mile – whether that’s in the quality of our manufacturing, our product design, our customer service, or our deals and offers.

We ship to most countries worldwide. If you’re unsure about shipping to a specific destination or want estimated delivery times to a particular country, please get in touch via our contact page, and we’ll be happy to help.

UK shipping usually takes 2-3 days. Shipping outside the UK varies by destination, but is usually 5-10 days. You’ll receive an email notification when your order has shipped, including tracking links (where available), so you can stay up to date on the progress of your delivery.

If you received an incorrect item or an item you ordered is missing or damaged on delivery, please reach out to our support team via the contact form on our website, and we’ll arrange for a refund or replacement as soon as possible.

To qualify for a refund, products must be returned unopened within 30 days of receiving your order, in the same condition and packaging as when received. If you wish to return a product, please get in touch via our contact form for details of the correct return address for your location.

We will process a refund within 7 days of receiving the item(s). Depending on your payment method or provider, it may take additional days for funds to clear to your account.